Privacy Policy

Last updated: 26 July 2026

Zara Gems (“we”, “us”, “our”) operates the website www.zaragems.com. This policy explains what information we collect when you visit our site, request a quote, place a wholesale order, or contact us, and how we use it.

By using this website, you agree to the collection and use of information in line with this policy.

1. Who we are

Zara Gems is a wholesale crystal, agate and gemstone manufacturer based in Khambhat, Gujarat, India.

  • Address: Khambhat, Gujarat, India 380055
  • Email: info@zaragems.com
  • Phone / WhatsApp: +91 98252 14192

2. Information we collect

We collect information in a few different ways, depending on how you use the site:

Information you give us directly

  • Name, email address, phone/WhatsApp number and business details when you submit a quote request, catalog request, or contact form
  • Billing and shipping address, order details and payment information when you place an order through our store
  • Account information (username, password, order history) if you create an account on our site
  • Any message content you send us via WhatsApp, email or our contact forms

Information collected automatically

  • IP address, browser type, device information and pages visited, collected through cookies and analytics tools such as Google Analytics
  • Shopping cart activity and product browsing behaviour, used to keep your cart working correctly and to understand which products visitors are interested in

3. How we use your information

We use the information we collect to:

  • Respond to quote requests and enquiries
  • Process and fulfil wholesale orders, including shipping and customs documentation
  • Create and manage your account, if you choose to create one
  • Send order updates, invoices and shipping confirmations
  • Improve our website, product range and customer service
  • Send occasional updates about new products or offers, only if you’ve opted in to receive them
  • Meet our legal, accounting and tax obligations

We do not sell, rent or trade your personal information to third parties for their own marketing purposes.

4. Cookies

Our website uses cookies to keep the shopping cart working, remember your preferences, and understand how visitors use the site through analytics tools. You can disable cookies through your browser settings, though some parts of the site, such as the shopping cart, may not work properly without them.

5. Sharing your information

We share information only where it’s necessary to run our business and fulfil your order:

  • Payment processors, to securely handle payments
  • Shipping and logistics partners, to deliver your order and prepare export/customs documentation
  • Website and hosting providers, who help us run the site securely
  • Government or legal authorities, only where required by law, such as customs declarations for export shipments

We do not share your personal data with anyone outside of these purposes without your consent.

6. International visitors

As we work with wholesale buyers around the world, information you submit to us may be processed in India. By using our site and submitting your information, you consent to this transfer. If you are located in the UK, EU, or another region with specific data protection laws, you still have the rights described in Section 7 below, and you can contact us at any time to exercise them.

7. Your rights

Depending on where you’re located, you may have the right to:

  • Ask us what personal information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your personal information
  • Withdraw consent for marketing communications at any time
  • Ask us to restrict how we use your information

To exercise any of these rights, email us at info@zaragems.com. We’ll respond within a reasonable timeframe.

8. Data security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Data retention

We keep your information for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements. Order and invoice records are typically retained in line with applicable tax and business record-keeping laws.

10. Third-party links

Our website may contain links to other websites, such as social media pages. We are not responsible for the privacy practices of these third-party sites, and we encourage you to review their privacy policies separately.

11. Children’s privacy

Our website and services are intended for business use by adults and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18.

12. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. The “Last updated” date at the top of this page will reflect the most recent version. We encourage you to review this page periodically.

13. Contact us

If you have any questions about this privacy policy or how we handle your information, please get in touch: